Service
We see ourselves as long-term partners with every customer. The purchase of a scanner is an investment that has to earn its keep for a long time. By signing a service agreement with us, you can insure yourself against unnecessary stoppages in your production.
The service agreement can include a helpdesk, staff training, upgrades and management of spare parts. Contact us for more information: call +46 13-460 51 12 or e-mail aftersales@ivab.se.
Helpdesk
Our helpdesk services provides quick, cost effective troubleshooting. We answer your questions by telephone and can connect directly to your system. If neccessary we will visit your factory for technical support on site.We serve you with our extensive knowledge and experience to provide the most efficient solutions to your needs, getting you back in production quickly.
Global Helpdesk
Phone +46 13 460 51 12
Email helpdesk@ivab.se
Local Helpdesk North America
Phone +1 866 966 3393
Training
Neither WoodEye or the knowledge of it remains constant. Personel may leave and new employees need training. The production requirements can change - perhaps new timber must be hauled or new products manufactured. Upgrades and new functions emerge. In all cases we can offer you suitible training.
An up-to-date sound knowledge about WoodEye is the basis for effecient utilisation. It is also useful to provide revision training for your employees. It is encouraging and increases their commitment. We can offer you training for both operators and administrators. We prefer to provide training in our own facilities. By doing so we will not interfere with your production.
Spare Parts
WoodEye is well-designed and carefully tested. Operational reliability is high. Should something unexpected happen, it is to your advantage to be well-protected. If your hard disk were to crash for example, production would come to a stand still. Valueable data would be lost. Delivery schedules ruined. And most critically, costs accrue as the minutes pass. In the worst case scenario, hours. With our security package, your avoid facing this scenario.
A stock of spare parts reduces the time for shutdowns - order in advance and be protected. If your have a basic inventory in place with simple spare parts and working materials, you can save time and money when anything needs replacing. We offer spare parts that have been tested and approved for WoodEye and are guaranteed to work. Please contact aftersales@ivab.se if you would like to know more about our sequrity and spare parts packets.